Refund policy

 

1. Booking & Payment Options

  • Deposit Option: A 20% non-refundable deposit secures your spot.

  • Full Payment Option: Pay total upfront.

  • By booking, you confirm you accept these terms.

2. Trips (Nicaragua, Maldives, Beginner Camps)

Refund & Transfer Policy (in line with EU Directive 2011/83/EU, Article 16(l)):

Time before trip Deposit Balance Notes
More than 3 months before start Non-refundable, but transferable to another Surf Sense trip within 12 months Refundable (minus €100 admin fee) Balance may be refunded or applied as credit.
3 months or less before start Non-refundable, not transferable Non-refundable Client may transfer their spot to another person for the same trip & dates.
Operator cancellation Full credit or refund Full credit or refund Client may choose refund or move to another Surf Sense trip.

⚠️ No refunds for:

  • late arrivals / early departures

  • illness or injury

  • weather or surf conditions

  • travel disruptions

We strongly recommend comprehensive travel insurance covering cancellations and medical emergencies.

3. Peniche Coaching (In-Person)

  • Improver Plans (Monthly): Cancel/reschedule up to 48h before a session. Missed sessions without notice are non-refundable.

  • Pro & Elite Programs: Application-only. Monthly fee is non-refundable once the month begins. Cancel before next cycle to stop renewal.

4. Online Coaching Programs (EU Consumer Law Applies)

  • Core Program (Monthly):

    • Cancel anytime before renewal.

    • Once access to content or coaching is provided, the 14-day withdrawal right is waived.

    • Non-refundable after access begins.

  • Pro & Elite Programs:

    • Minimum 3-month commitment.

    • Once started, fees are non-refundable.

    • After 3 months, cancel anytime before renewal.

    • At checkout, clients must confirm: “I agree to immediate access and waive my 14-day withdrawal right as per EU Directive 2011/83/EU, Article 16(m).”

5. Consumer Rights (Poland & EU)

  • As required by Polish law and EU Directive 2011/83/EU, clients may withdraw within 14 days for digital services only if they have not accessed the service.

  • By starting the program (logging in, receiving content, or coaching), the client agrees to lose this right.

6. Disclaimers & Insurance

  • Surf Sense is not liable for external costs (flights, visas, insurance).

  • We strongly recommend travel insurance covering surfing, medical, and trip cancellations.

7. Contact & Exceptions

  • Contact: info@surf-sense.com

  • Exceptional requests (e.g., medical emergencies) may be offered a credit valid 12 months, at Surf Sense’s discretion.